Outcomes, Quality, and Evaluation, OH MY!

The human services non-profit sector is in the midst of a management revolution, a revolution built on measurement.

Words like evaluation, performance management, outcomes measurement, and performance based contracts are now joining the ranks of quality assurance, compliance reviews, and performance audits in the minds of nonprofit leaders. With all of these concepts flying around, many non-profit leaders don’t know the difference between them; they just want to be running effective programs! So let’s say you want to get in on all of this ‘outcomes’ stuff – where do you begin? What does this all even mean?

This post is my attempt to cut through the confusion, and define some of the main differences among the different ways of measuring nonprofits.

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