The Logic Model – A Useful Tool or a Waste of Time?

If you have ever asked evaluators or performance measurement professionals about logic models, you might have gotten the sense that they believe logic models to be the best thing to happen to the world since sliced bread. In fact, I wouldn’t be surprised if you came away from that conversation thinking that logic models are the reason sliced bread was invented in the first place!! Continue reading

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Information and Technology in Human Services: Framing the Problem

On Wednesday, April 2nd, 2014, I moderated a panel co-sponsored by NYU Wagner Graduate School of Public Service and the New York Consortium of Evaluators titled “Information and Technology in Human Services; Who’s at the Table, and How Do We Work Better Together.”  The panelists were:

  • Ivy Pool – Executive Director, HHS Connect at the NYC Mayor’s Office of Operations
  • Marlowe Greenberg – Founder and Chief Executive Officer, Foothold Technology
  • Brad Dudding – Chief Operating Officer, Center for Employment Opportunity
  • Derek Coursen, Director of Planning & Informatics at Public Health Solutions

This post summarizes the first half of the conversation in which we framed the issue and discussed contributing factors. A later post will review the possible solutions that the panelists discussed. The full recording of the event can be found at the bottom of this post.  The numbers in parentheses are time markers in the recording where you can locate the discussion on that topic.

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Outcomes, Quality, and Evaluation, OH MY!

The human services non-profit sector is in the midst of a management revolution, a revolution built on measurement.

Words like evaluation, performance management, outcomes measurement, and performance based contracts are now joining the ranks of quality assurance, compliance reviews, and performance audits in the minds of nonprofit leaders. With all of these concepts flying around, many non-profit leaders don’t know the difference between them; they just want to be running effective programs! So let’s say you want to get in on all of this ‘outcomes’ stuff – where do you begin? What does this all even mean?

This post is my attempt to cut through the confusion, and define some of the main differences among the different ways of measuring nonprofits.

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